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SARA - Student Complaints

If you are a student in an online course and you have concerns and/or complaints, please contact your instructor first. If you are unable to resolve the issue, follow the steps below to file a complaint with the Office of Online Programs.

  1. Email your concern or complaint to the Assistant Dean of Online Programs at tanys.nelson@westminster-mo.edu. Title the subject of the email, Online Course Complaint, and include all relevant information in the body of the message.
  2. The Assistant Dean of Online Programs will investigate the complaint in collaboration with the Associate Dean of Academic Affairs.
  3. Resolutions will be made within 30 days of receipt of the complaint.
  4. Resolutions may be appealed to the Provost.
If an issue cannot be resolved internally and you are residing in a SARA state, pursuant to the SARA Complaint Process, please contact the Missouri SARA State Portal Agency.
State Authorization Reciprocity Agreement (SARA) Authorization

 

NC-SARA-Accreditation-Seal

Westminster College has been approved to participate in State Authorization Reciprocity Agreements. As such, Westminster is authorized to offer online courses in the District of Columbia and in U.S. states and territories that participate in SARA. More information about SARA can be found at: https://nc-sara.org/about-nc-sara.